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Payment:
Visa, Mastercard, American Express, Discover Card and eChecks through PayPal.
• We can NOT ship to third party. We only ship to address on file with credit card or bank account used for payment. This is as an attempt to protect victims of identity theft from having their funds used to purchase our items. We apologize for the inconvenience.
• Note about eChecks: Payments made directly from a Bank Account (eCheck) may take up to 10 days to clear (usually 3-4 days). Shipping only after eCheck has cleared.
Shipping:
We ship worldwide. Please contact us if you do not see your country in our list of destinations.
• All orders are shipped within 3 business days of receiving payment (often next day), unless noted otherwise in description. A tracking number is emailed within 48 hours of shipment.
• US Mainland (48 contiguous states): Most orders are shipped FedEx Ground (1-7 business days). FedEx does not ship to PO Box and requires Street address.
• Hawai, Alaska, APO/FPO and International shipping: Most orders are shipped Priority Mail (6-14 days). Please be aware you may be charged Custom fees as required by your Country.
• We only ship to address on file with credit card or bank account used for payment. No shipping to third party. Our apologies for the inconvenience.
• Expedited shipping: Please contact us for a quote before placing an order.
Returns:
• You may return any item for any reason within 7 business days of receipt.
• You will receive refund of your payment minus shipping cost and 10% restocking fee.
• Item must be in the same condition as it was received, include all packaging and paperwork and not have been materially changed or modified.
• To return an item you must contact us within 7 business days of receipt and obtain a return authorization number (RA#) before returning the item. You will receive an RA# within 24 hours.
www.voila.ecrater.com
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